At Maria Manola Jewellery, we take great pride in the quality and craftsmanship of our pieces. We want you to love and cherish your jewelry for years to come, which is why we offer the following guarantee:
Quality Guarantee
Each piece of jewelry is meticulously handcrafted to the highest standards. We guarantee that all our materials (including precious metals and stones) are genuine and ethically sourced.
Warranty Period
We offer a 12-month warranty from the date of purchase. This warranty covers any manufacturing defects in material or craftsmanship under normal use. If your jewelry experiences an issue due to a fault in the creation process, we will repair it free of charge.
What is Covered:
- Manufacturing defects
- Loose stones (within the first 12 months)
- Faulty clasps or broken chains (due to craftsmanship)
What is Not Covered:
- General wear and tear (e.g., scratches, tarnishing, fading)
- Damage caused by misuse, accidents, or improper care
- Loss of stones after the 12-month period
- Alterations or repairs by third parties
How to Make a Claim
If you believe your jewelry has a manufacturing defect, please contact us at hello@mariamanola.com with your proof of purchase, a description of the issue, and relevant photos. We will assess your claim and work with you to repair your item.:
